管理咨询从诞生开始就一直沿用一种神秘的东西包裹自身,似乎西服、商务旅行、研讨会、模型、问题诊断等成为顾问的标准生活元素,保守客户机密成为行业的行为规范。管理咨询从一开始就是使用智力的高规格服务,一直采用的一种保守的方式运作,当环境发生改变的时候,管理咨询似乎还在原来的轨道上顽强的挣扎。
分类: 咨询营销
服务型组织需要市场营销吗?
典型的服务型企业,如医院,需要市场营销吗?当提出这样的命题的时候,感觉非常怪异。
服务型行业最大的特点在于其输出的并不是可以拿来直接销售的产品,而是感知、感受,是最终使用服务的获得的价值增加。与制造业不一样,服务行业无法大规模的制造服务,并将服务储存起来,让使用服务的人在需要的时候,再来消费,服务的生产与消费是同时进行的,因此,服务按照服务的本质而言,是没有什么市场营销的职能的。
整合营销传播实施的难点
在网络化时代,整合营销传播有了新的操作思路和方法,但无论如何也逃不出基本的管理思想与理念,整合营销传播比较得到认可的定义是舒尔茨的经典定义:“整合营销传播是一个业务战略过程,它是指制定、优化、执行并评价协调的、可测度的、有说服力的品牌传播计划,这些活动的受众包括消费者、顾客、潜在顾客、内部和外部受众及其他目标。”
服务型企业,如银行、保险、医疗等行业,对整合营销传播非常感兴趣,其关键在于通过系统设计,包括品牌、促销策略、形象、门店装饰等,短期内提升销售业绩,实现短期利益。
管理咨询产品销售的秘密
由于咨询产品服务的本质,不可触及,不可把玩,不可检测,销售管理咨询服务本身就是一个最大的困难,对许多刚成立的公司,因为无法有效的销售,最终停止了所有的运营活动,走向了关闭的道路。
管理咨询不是产品化的东西,不能直接进行推销,因为客户无法确定能否使用公司方服务,因此,所有管理咨询销售的秘密都在于将服务产品化。
市场非规则性博弈低价竞标的残酷性
市场博弈是理性的,如此才能实现市场的基本功能,将资源分配给更为高效的组织,但是,在央企严格控制成本,将标底价格最为最大的权重的时候,引发了市场的囚徒困境博弈,如同四川麻将的血战到底一样,将市场资源分配到了傻博的一方,谁的价格低就用谁的产品和服务,至于投标的胜出方的实力与履约能力,在价格这个硬性的指标下,变得举足轻重。
Consideration of bidding process arranged by state-own enterprise
Business consulting is a marketing business, and bidding process is foremost important procedure for marketing behavior and survive of consulting firm. Failure in bidding process means failure in business, especially for Chinese business consulting firm, because that state-own company occupy largest portion of consulting business that must goes to bidding process in accordance with regulation. Nevertheless, bidding process for state-own enterprise outsourcing is difficulty and risk taking, and some special consideration must keep in mind during whole process.
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一次惨痛的投标失败经历
对于管理咨询公司而言,参与投标是必修课程之一。随着国有企业管理的规范化加强,三方服务通常是采用招投标进行采购,而且通常采购价格占到总体权重的60%左右,管理咨询业务也是面临同样的情况。这次投标客户是非常熟悉的,而且才顺利完成了前一个咨询委托,客户及其上级公司对顾问还感到比较满意,投标的标的是我们合作项目的后续项目,由于过于轻视和轻敌,导致投标失败,确实是一次惨痛的投标失败的经验。总结起来,这种类型的投标应该注意以下问题。
How to negotiate consulting project with non-professionals
From its inception,management consulting is highly specialized, and consultant used to communication with people with same expert. Nevertheless, when need non-professionals to make final decision, and consultant feel at lose to persuade non-professionals, especially boss to accept framework of cooperation. However, tactics about how to negotiate with non-professionals can make the process easy.
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How to hold a meeting with new client
For business consultant, first meeting with a prospective is crucial for business development and survive. However, most consultant, when face with the wining opportunity, due to wrong process or unsuitable tacit, lost chance to do business with new client. Even experienced consultant, if handle inappropriate, will lost the precious chance of both market and contact building.
Why consulting firm needs to dismiss customs?
Customs is most valuable asset for consulting firm. In order to survive, consulting firm strives to enlarge and maintain clients. But not all customs is asset, some of them is liabilities which cost a lot but return little.
For business consulting company, reputation is the most powerful weapon and asset for marketing because that trust on reputation is the base of consulting business. If client frequently complains about service without reason, or even intentionally damages reputation, consulting firm must design strategy to control situation. One of the strategy is simply dismiss trouble making client. Stay away from liabilities, consulting company’s prestige is well preserved.