Client motion during transformation depends on how you design the process and method you use.
Now I involved in a project to design performance management system for big state-own enterprise which the resistance is so strong that everyone openly opposed the project at the beginning. Due to adapt difference method client fully involved in and become constructive. During the diagnostic research, we do not find problems with existing system; on the contrary, we try to find deep root course make client succeeded in the past and what they want to go in the future. On the focus group everyone talk proudly and openly and help us to redefine problem and even give out solution, and we are so glad to see the transfer take place. Because client find solution, the implementation encounter litter difficult and client fell delighted.
The method we use is one of OD method which called appreciate inquiry(AI), more information：www.appreciate inquiry. com