Change management process involves people’s emotion and their attitude and cognition decide effect of the process. How to manage emotion and ensure change process is of vital importance.
A core strategy for building emotional commitment to implementation is to design new ways for people to engage each other. From project start up, consultant should establish a climate of trust and openness. Experience indicates that participants become very excited and engaged while they are working with the reality of their system. Without doubt, if they have been in honest dialogue, they will be likely to generate effective solutions.
Facilitate high-performing relationships is also important. Deep relationships generate confidence to act on significant challenges, all of which is necessary to make change smoothly.
Increase the quality of the conversation. Being transparent includes fishing for doubts and reservations so the concerns of all parties can be on the table. Name the resistance and honor it. It is amazing how resisters move if they are allowed to have their voices heard.
Consultant have to deal with emotion carefully and cultivate trust relationship with both client and people involved.