Just as Chinese classic work, BOOK of THE CHANGES, illustrated that change is permanent, especially, when enterprise face with turbulent and changing environment which makes them seek to be innovative to survive and intimated reform or change process. In order that change process be successful, high officer for many reason to hire consultant to help and insure reform process. But consulting firm hold different view about the deal and define framework of the process which maximizes their profit.
Work as change management consultant, and work between consulting firm and client often contradiction, whose pressure comes from different direction: first from consulting firm, boss just want to fulfill and execution of consulting contract to get money back, second from client, customs want consultant to put as much energy as they can to make change process smoothly. How to define commercial framework is of vital importance in change management project. During initiate contact, both consulting firm and consultant should figure out what purpose of change and what consultant can do to help client, and also find way to assess effect of intervention. Without needs research process, consulting firm cannot define commercial contract to get consulting fee. Role for consultant in change process is diversified, work as preach, or as teacher, tool provider, etc. depend on circumstance. No matter what kind role consultant will play in change process, consulting firm should fully describe in contract and make both party accepted.
Change management assignment is most difficulty consulting work, but carefully needs research and define clearly contract can make the job easy for both consultant and client.