BEI(Behavior Event Interviewing)在能力模型设计的调研过程中具有重要作用，成果实施BEI能够得到Behavioral Indicators，从而成功提炼能力的基本行为要素。
A. Introduction: The purposes of this section are:
1.To develop satisfactory initial rapport with the interviewee
2.To set clear expectations about the process and scope of the interviewing
3.To reduce the anxiety of the interviewee so that he can provide the details sought in the interview.
Introduce yourself and the panel
Make small talk to set a relaxed tone
Explain the purpose of the interview
Outline the format of the interview
Clarify roles of the additional panelist
B. Trigger: The purpose of this section is:
1.To make the candidate recollect the critical event among the events that comes to his mind
2.To judge whether the event has the characteristics of the event solicited by the trigger
3.To give an opportunity to the candidate to change the event, if in the opinion of the interviewer/panelists, the event does not meet the characteristics sought by the trigger.
Give the candidate time to think of the event
Deliver the trigger and wait for the candidate’s response.
Repeat the trigger in case the candidate has not understood the trigger or if the interviewers/panelist feel that the event does not satisfy the characteristics sought by the trigger.
C. Structure of the Event: The purposes of this section are:
1.To get a clear outline of the event the interviewee is going to speak about
2.To get from the interviewee the start of the event for him or her involvement in the event and the end of the event or the end of her involvement
3.To divide the event into logical/critical and chronological sub stages between the start and the end of the event.
4.To create the skeleton for probing
Ask the candidate for the start, the end of the event and the important stages in between the start and the end.
Note down the structure on the assessment sheet. Please note ongoing events are to be broken and the end stage of the event could be even the time of the interview.
Repeat the structure for the understanding and confirmation by the interviewee and the co panelists.
Before beginning to probe confirm that the co panelists have the same structure as the interviewer.
D. Probing and details of the event: The purposes of this section are:
1.To get the details of the event
2.To understand the nature of the interviewee’s involvement in the event
3.To probe the thoughts, feeling and actions of the interviewee during the course of the event
4.To ‘live’ the event with the interviewee.
Take the interviewee back to the start stage of the event and begin to probe
Follow the structure of the event probe one sub stage at a time and proceed chronologically
Return to a previous sub stage in case the interviewer feels that some codable data is likely to emerge.
Ask no ‘leading questions’. Leading question is a question that is likely to lead the interviewee to a particular answer about her involvement in the event. Example: You must have consulted your boss at this stage, is it not?
Each sub stage in the structure of the event is a possible source of codeable data. Probe each stage to your satisfaction.
Legitimate Questions:
1. What were you trying to accomplish?
2. What was the first key thing you did?
3. How exactly did you do it?
4. Who else was involved at this stage?
5. Do you recall any conversation you had at this stage?
6. What exactly did you say?
7. What were you thinking at this stage?
8. What were you feeling at this stage?
9. Do you recall anything significant that happened at this stage?
10. How did it turn out?
11. Is there anything at this stage that you would wish to add that we have missed out?
12. What was your role?
D. Closure of the Interview: The purposes of this stage are:
1.To give an opportunity to the interviewee to add anything related to the event that has been missed out
2.To thank the interviewee and to close the interview.
Ask the interviewee if she wishes to add anything related to the event that has been missed out.
Thank the interviewee on behalf of the panel.